European AG Retail Ltd – T/A Snug Boilers

European AG Retail Ltd – T/A Snug Boilers

In these conditions European AG Retail Ltd t/a Snug is referred to as “the Company” and the person signing the contract overleaf is referred to as “the customer”

  1. All the terms of the contract between the Customer and the Company are contained in the document and written specifications (if any) provided to the customer. No variation of the terms shall bind either party unless such verification is made in writing and signed by the party to be bound.
  2. The Company, having discussed with the customer the requirements for the installation of the product as listed overleaf, may need to carry out a survey to take detailed measurements and/or specifications and any contract is subject to the surveyor’s report and findings. The Company reserves the right to decline the work on the contract should its surveyor(s) think fit to do so. Should this action become necessary, the liability of the Company in these circumstances is limited to the refund of any deposit paid by the customer and these sums will be returned immediately.
  3. Any changes in materials and/or specification from those detailed in the schedule overleaf will only apply when supported by the Company’s contract variation forms, which must be signed by the customer.
  4. Delivery/installation timescales are approximate and shall be deemed to commence with effect from settlement of all details of the order and receipt of payment of any deposit where applicable and are made subject to fires, strikes or lockouts and any other cause beyond the control of the Company interfering with its execution or completion of the Contract. Time shall not be deemed to be the essence of the contract.
  5. We will carry out the work in normal working hours Monday to Friday, but may on occasion need to use a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted although we will endeavour to minimise any disruption or inconvenience. Should any overtime or unsocial working hours be specifically requested by you, other than any special arrangement charged for and agreed overleaf, it may be necessary for us to add extra costs and these will be explained at that time and prior to the overtime or unsocial working hours commencing. We will need access to the relative property at all reasonable times whilst the work is being executed and would expect the use of water, electricity and gas to enable us to complete the work in accordance with the contract.
  6. Due to the company’s policy of continuous improvement, the customer shall have the benefit of any modification the company may make to its products and procedures albeit these changes may be made without prior notice to the customer. All alterations within the company’s literature and that of its suppliers are subsequently intended as a guide only.
  7. Any concession, latitude or waiver allowed by the company at any time shall be without prejudice to their strict and full rights under this contract and shall not prevent the company subsequently exercising such rights.
  8. Payment of the contract balance is due immediately upon completion of the work to your reasonable satisfaction. When payments have been made to the company’s agents or representatives, the customer must retain a copy of the contract or invoice with the payment indicated and receipted by the person to whom the payment is handed. Cheques must be made payable in favour of the company only. The company reserves the right to charge interest at 2% over bank base rate on any overdue balances on a daily basis until payment is made.

Romalpa Clause – All goods supplied remain the property of the company even though installed until fully paid for and the company reserves the right of re-entry to remove any such goods whether fixed or otherwise, which remain unpaid for. The guarantee shall be null and void if payments are not made on the due dates and the above conditions not adhered to.

  1. If the customer has entered in to a credit agreement via the companies nominated finance providers, the terms of their agreement will apply as part of this contract. If the credit agreement is later cancelled, then subject to the terms of the 1974 consumer credit act, the contact balance will become immediately payable. This does not affect your statutory rights.
  2. If there are any administration charges related to the finance package that you accept during a care call with our care team, after completing your order online, you will be advised of this by the representative who confirms your finance option over the phone with you.
  3. In the event of suspension or cancellation of the work at the request of the customer, or lack of instructions or delay on site caused by matters beyond the control of the company, any extra expenses thereby incurred losses suffered shall be chargeable to the customer along with a reasonable addition for administration and overhead costs. The condition shall not be constructed as to effect any statutory or common law rights of the customer.
  4. It is the customer’s responsibility to ensure that any licence, permit or other authority necessary for the execution of the work is obtained and that existing property boundaries are correctly defined.
  5. Whilst every care will be taken by the company it accepts no liability for any damage to plaster work, decorations, flooring, etc, which may be consequent upon the carrying out of the work detailed, unless specifically provided for in the schedule(s) overleaf. Cuts or holes made to allow for equipment will be made good but not permanently finished of re-decorated. Floor boards will be reinstalled or replaced where necessary but special and/or laminated floors cannot be permanently re-fixed. Any carpets which have to be lifted will be re-laid to the best of our engineers ability, however we cannot be held responsible for carpets which have been nailed or glued down. It should be anticipated that an amount of re-decoration may be required and this will be the customers responsibility and is not included in the price. Similarly the company accepts no responsibility for damage which is attributable to structural defect or weakness unless such damage results from negligence on the part of the company, its servants, workman or assign.



  1. All new systems/upgrades carry a comprehensive 12 month parts and labour installation warranty from the date of installation. No guarantee can be given however on the integrity or suitability of any existing components being connected to and the company cannot be held responsible for the failure of any such components or defects existing within any part of the original system i.e radiators pipe work, showers, taps etc. where products are connected to existing hot and cold water pipes, tanks, or cisterns, the installation is based on the assumption that the existing plumbing system is in satisfactory condition. Unless otherwise stated in the contract, the guarantee does not cover drains or defects due to fair wear and tear, the replacement of lams/bulbs and fuses or any causes beyond the company’s control. If any repairs, alterations or additions to the equipment, installation and/or apparatus are carried out by a person who has not been authorised by European AG Retail Ltd t/a Snug the guarantee may be rendered null and void.
  2. As it is necessary that all pipes are accessible we will not normally bury them in solid floors or walls and pipes will be exposed in these situations. Boxing in of pipe work is not included unless specifically detailed overleaf.
  3. Where combination boilers are supplied, hot water flow rates will be reduced if more than one tap or outlet is used simultaneously. This is not a fault and is a characteristic of most combination boilers.

    16. It is responsibility of the customer to ensure a suitable gas supply and meter is available to the relative property. Where this is not the case the customer will need to organise a supply via Transco or any other suitable pipeline provider. A gas meter will also be required, which will need to be arranged separately with gas supplier. Any costs incurred for the same are to be borne by the customer and are in no way part of this contract unless specifically included overleaf.

  4. The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed you will need to produce a ‘site clearance for the reoccupation’ certificate, which you can get from the asbestos removal company, before we can continue to work at your property.
  5. The price we quote includes removing all non-dangerous materials, including your old boiler and central heating parts we replace.
  6. The contract price quoted is subject to any changes in Value Added Tax. Radiators & Towel Rails

New radiators or towel rails where supplied and installed by European AG Retail Ltd t/a Snug as part of a new central heating system or system upgrade are covered by the company’s comprehensive 12 month parts and labour warranty from the date of installation. Where a customer’s existing radiators are being utilised and connected to, they will not be covered under the standard warranty and the terms and conditions of clause 13 will apply. Separate rules will be applicable if one of the company’s extended warranty schemes is effected on the date this contract is signed. Copies are available on request.

Mixer Showers & Electric

Showers Certain showers are compatible with both mains pressure and gravity fed water systems and will operate with either Conventional or Combination Boilers. However there are hundreds of brands and models of varying ages installed which are not always easily identifiable. Some of these are specifically designed to suit the existing system and are not interchangeable. Although our representatives will endeavour to advise accordingly, we cannot be held responsible should an existing shower be incompatible on connection due to age or type. terms & conditions


As part of our responsibility, we are required to connect any new gas appliance to a gas supply that is safe and sound. Consequently we will need to carry out a gas soundness test on the first day of installation of any new boiler or heating system. Should there be any leak or defect within the existing gas pipe work we would have no alternative but to condemn the supply, or take steps to make the supply safe as necessary or re-pipe the supply prior to installation work being carried out. Although a fairly rare occurrence, any such work is totally unforeseen and may have to be charged as an extra amount to that shown overleaf.

Flow rates can fluctuate depending on the age and condition of the water supply and the time of day. The Company can not be held responsible for Flow rates.

Where brickwork, stonework or other masonry has to be made good e.g. Original flue position from old boiler, we are unable to provide a match for the existing materials due to restrictions on availability and effects of weathering over the years. Wherever possible we will endeavour to provide a similar finish. Should a customer wish to provide his/her own materials for matching purposes the company can not be held responsible for the quality of these goods.

European AG Retail T/A Snug cannot guarantee any savings against your current gas bill.

Boiler Warranty

Unless stated otherwise in ‘Any special Financial or Processing Arrangements’ (found on the front cover of the Customer Order Form) All Gas Boilers supplied and installed by European AG Retail t/a Snug carry a 2 years, Manufacturer Backed, Parts and Labour Warranty. All warranties are subject to annual service history. Please note, the price of the service is not included in the cost of the new boiler. The annual service must be implemented by a Gas Safe Approved Boiler Registered engineer. Proof of annual service will validate the boiler warranty throughout the selected warranty year period. It is the customer’s responsibility to arrange the annual service.

Notice of Right to Cancel

You, (The Customer) have the right to cancel this contract if you wish. This right can be exercised by delivering, or sending notice to the business address stated below at any time within the period of 14 days starting with the date of receipt of this notice. This notice of cancellation is deemed to be served as soon as it is posted or sent or in the case of electronic communication from the day it is sent. If work on the above contract has begun, with your written agreement, before the end of the cancellation period, you may be required to pay for any goods or services supplied.

Any related credit agreement will automatically be cancelled if the contract for goods and services is cancelled. You may use the cancellation form provided below if you wish to do so.

If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send this to: Cancellation address: Snug Cancellations, St Pegs Mill, Thornhill Beck Lane, Brighouse, HD6 4AH